Terms & Conditions

Welcome to Zora Carpet. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. Company Information

Zora Carpet
Address: 02, Bazar Madhosingh, Dhamahapur N. Aurangabad, Uttar Pradesh 221301, India
Phone/WhatsApp: +91 91707 97199, +91 96828 19276
Email: info@zoracarpet.com

2. Products

All carpets and rugs displayed on our website are subject to availability. As many of our products are handmade, slight variations in color, texture, pattern, and dimensions may occur. These variations are not considered defects and contribute to the uniqueness of each product.

3. Pricing

All prices are listed in the applicable currency displayed on the website and are subject to change without prior notice. Taxes, customs duties, and import charges may apply depending on the destination country.

4. Order Confirmation

Once an order is placed, customers will receive an order confirmation via email or WhatsApp. Zora Carpet reserves the right to cancel or refuse any order due to product unavailability, pricing errors, or suspected fraudulent activity.

5. Shipping & Delivery

Delivery timelines may vary based on product availability, customization requirements, and destination location. Delays caused by customs, weather conditions, logistics providers, or other unforeseen circumstances are beyond our control.

6. Custom Orders

Custom-made carpets and rugs are manufactured according to customer specifications. Once production begins, custom orders cannot be cancelled, returned, or refunded unless a manufacturing defect is identified.

7. Intellectual Property

All content, images, logos, product designs, and materials displayed on this website are the property of Zora Carpet and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

Zora Carpet shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

9. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be published on this page.