Frequently Asked Questions
1. Are your carpets handmade?
Yes. Our carpets are handcrafted by skilled artisans using traditional weaving and knotting techniques, ensuring exceptional quality and uniqueness.
2. Where are your carpets manufactured?
Our carpets are manufactured in Bhadohi, India, one of the world's most renowned carpet manufacturing regions known for its rich weaving heritage.
3. Do you offer custom-made carpets?
Yes. We specialize in custom carpet manufacturing. You can choose your preferred size, shape, color, material, pattern, and design.
4. What materials are available?
We offer carpets made from premium materials including Wool, Silk, Viscose, Cotton, Jute, Bamboo Silk, and Blended Fibers.
5. Can I send my own design for manufacturing?
Absolutely. You can share your design, artwork, reference image, or concept, and our team will create a custom carpet tailored to your specifications.
6. Do you ship internationally?
Yes. We provide worldwide shipping and serve customers across the USA, Europe, Middle East, Australia, and many other countries.
7. How long does delivery take?
Delivery timelines depend on product availability, customization requirements, and shipping destination. Our team will provide an estimated delivery schedule after order confirmation.
8. What sizes are available?
We offer standard sizes as well as fully customized dimensions to suit residential, commercial, hospitality, and retail spaces.
9. Can I order a carpet for a hotel or commercial project?
Yes. We supply carpets for hotels, resorts, offices, restaurants, exhibition spaces, luxury villas, and other commercial projects.
10. Do you offer wholesale pricing?
Yes. We welcome wholesale inquiries from retailers, interior designers, architects, distributors, and importers worldwide.
11. Can I request a quotation before ordering?
Yes. Simply contact us with your requirements, and our team will provide a detailed quotation.
12. Are the colors exactly the same as shown online?
Due to screen settings, lighting conditions, and the handmade nature of our products, slight color variations may occur.
13. How do I maintain my carpet?
Regular vacuuming, prompt stain removal, and periodic professional cleaning will help maintain your carpet's beauty and longevity.
14. How often should I vacuum my carpet?
For most households, vacuuming once or twice a week is recommended. High-traffic areas may require more frequent cleaning.
15. Can carpets be used in high-traffic areas?
Yes. Depending on the material and construction, many of our carpets are designed to withstand heavy foot traffic while maintaining their appearance.
16. Are your carpets suitable for homes with children and pets?
Yes. Many of our carpet collections are designed to be durable, comfortable, and suitable for family environments.
17. Do you offer carpet samples?
In many cases, samples can be provided depending on product availability and project requirements. Please contact our team for details.
18. What payment methods do you accept?
We accept multiple payment methods, including bank transfers and other secure payment options. Contact us for country-specific payment details.
19. Is installation service available?
Installation availability depends on the project location. Our team can provide guidance and recommendations where applicable.
20. What is your return policy?
Returns are accepted only in cases of manufacturing defects, shipping damage, or incorrect products delivered. Custom-made products are generally non-returnable.
21. Can I cancel my order?
Orders may be cancelled before production or dispatch begins. Custom orders cannot be cancelled once manufacturing has started.
22. Are your carpets eco-friendly?
Many of our carpets are crafted using natural fibers and traditional handmade processes that support sustainable craftsmanship.
23. Do you provide carpets for interior designers and architects?
Yes. We regularly collaborate with interior designers, architects, project consultants, and procurement companies worldwide.
24. How can I track my order?
Once your order has been shipped, tracking information will be shared via email or WhatsApp whenever available.
25. What should I do if my carpet arrives damaged?
Please contact us within 48 hours of delivery with photographs of the damaged area, packaging, and shipping label.
26. Do handmade carpets shed?
Some natural fiber carpets, especially wool carpets, may shed lightly during the initial period. This is normal and decreases with regular use and maintenance.
27. How long do handmade carpets last?
With proper care and maintenance, high-quality handmade carpets can last for decades and often become treasured family heirlooms.
28. Do you manufacture carpets for export?
Yes. We have extensive experience manufacturing and exporting carpets to international markets.
29. Can I order carpets in bulk quantities?
Yes. We accommodate bulk orders for wholesalers, retailers, hospitality projects, and large-scale commercial developments.
30. How can I contact Zora Carpet?
Phone / WhatsApp: +91 91707 97199, +91 96828 19276
Email: info@zoracarpet.com
Address: 02, Bazar Madhosingh, Dhamahapur N. Aurangabad, Uttar Pradesh 221301, India
