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Return & Refund Policy – Zora Carpet

At Zora Carpet (Bhadohi, U.P.), we carefully check every carpet before dispatch. Because many carpets are handmade or made‑to‑order, we can accept returns only in specific cases.

• When can you return? If the product is damaged, defective, different from what you ordered (wrong size/color/design), or major items are missing from the package.
• When you cannot return? If you simply change your mind, or there are minor size, texture or color differences that are normal in handmade carpets.
• Time to raise a request: Inform us within 48 hours of delivery with clear photos and order details on support@zoracarpet.com or our WhatsApp/helpline number.
• Condition of product: Carpet must be unused, unwashed, undamaged, without stains or odours, and packed safely in original or similar packaging.
• Return approval & pickup: Our team will review your request and confirm if it is approved. We will arrange reverse pickup where possible or guide you on how to ship it back.
• Refund / exchange: After we receive and inspect the carpet at our Bhadohi warehouse, we will process a replacement (if available), refund to your original payment mode, or store credit within 3–7 working days.
• Non‑returnable items: Custom‑size/custom‑design carpets, items marked “non‑returnable” or clearance/final‑sale products, and items that show use or damage after delivery.
• Support: For any help regarding returns or refunds, email us at support@zoracarpet.com or contact us on the customer care / WhatsApp number mentioned on our website.